.1 Discovery Process:
We always begin our projects with a discovery process. First, we listen to your needs, preferences, and vision for the project. Our goal is always to balance your desires with the realities of the available technology and budget constraints. This is a dedicated time to get to know you and your goals.
.2 System Design:
After gathering the pertinent information, we develop a detailed report. We put our system design team to work to define all aspects of the project for each room or area. Our team makes an extensive set of project drawings are that show graphically where all the hardware and pre-wire drops will be located. In addition, all hardware and labor is defined with exact detail. We meet with you to go over the plans and receive your feedback and approval.
After you have signed off on the system design and project price, our engineering team plans and produces documents and drawings to prepare for the installation phase of the project A complete engineering documentation package will be presented to you after the project has been completed.
.4 AV Bid:
A request for proposal (RFP) is distributed to a select group of integrators. Once the bidders have received all the bid documents, there will most likely be a site review meeting led by the project architect. Each integrator submits a sealed bid stating their qualifications, pricing and recommended alternatives to the proposed design. A final selection is made by the architect or owner determined by many factors including: price, experience, references, staffing, facilities and agreement by the integrator to meet project timeline.
.5 Implementation Process:
Once the bid has been selected and the design plans have been approved, we are ready to install the infrastructure--such as conduit, low voltage wiring, and enclosure. Crown Audio Video purchases all the AV equipment and assembles it as appropriate in our office or at the job site. Our job is only complete when you are 100% satisfied with the finished product. This step can vary in length and is dependent on the time frame of the construction. Once the system installation is complete, all engineering documentation is updated to an as-built state.
.6 Service & Support:
A complete set of as-built documentation is delivered to every person involved at the final project sign-off. We strive to build long-lasting relationships with our customers. By delivering as-built documentation and programming source code to our clients, we ensure that the investment they have made is well protected and may be serviced for life with accuracy and diligence. We honor all manufacturer warranties and follow-up on our projects to make sure everything is working smoothly. Our team is available for updates and repairs years into the future.